Return & Refund Policy

Thank you for shopping at AILIANSMART | Electronics, Cameras, Phones and More.. We strive to provide high-quality products for your home, gadgets and electronics. This Return and Refund Policy describes your rights and our procedures for returning products purchased on our website, https://ailiansmart.com/, in accordance with UK consumer protection laws.

1. Eligibility for Returns

You may request a return under the following conditions:

• Time Frame: Items must be returned within 30 days of delivery.
• Condition: Items must be unused, sealed, in original condition, and with all original packaging, manuals, accessories, and tags.
• Proof of Purchase: A valid order number or receipt is required.
• Promotional items: Any free items or promotional products included with the package must also be returned.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Open box, used, or damaged goods (unless defective)
• Items returned without their original packaging or accessories
• Memory cards, batteries, or other electronic consumables
• Items marked as final sale or non-returnable
• Customised or special-order items

3. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 24 hours of delivery with:

• Order number
• Description of the issue
• Clear photos or video evidence of the defect, including a serial number photograph

We will offer a replacement, exchange, or full refund after verifying the issue.

4. Refunds

Once we receive and inspect your return:

• We will process your refund to your original payment method within 3 business days.
• Original delivery charges will be refunded if the return is made under your 30-day cancellation right.
• We may deduct any loss in value caused by handling the goods more than necessary.

5. Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or we made a mistake.
• We recommend using a trackable shipping method and purchasing shipping insurance.
• We are not responsible for lost or damaged return shipments.

6. Exchanges

If you ordered the wrong item or wish to exchange it for a different product:

• You must initiate the return and place a new order separately.
• Exchanges are subject to product availability.

7. Open Box Return

• We don’t accept returns under open box condition.
• If a customer wishes to return an open-box product, a restocking fee will apply and the customer will receive a refund of 50% of the product value.

8. How to Initiate a Return

Please contact our Customer Service team to start a return:

• Email: sales@ailiansmart.com
• Phone: +447451295789

Please include your order number and reason for return in your message. If a return is approved, we will provide return instructions.

9. Policy Changes

We reserve the right to update or change this Return and Refund Policy at any time. Changes will be posted on this page.

10. Need help?

If you need help with your return or have questions, please reach out to our customer support team: sales@ailiansmart.com.